For customers

 Consumers need to be as aware of their responsibilities as they are of their rights.

  Consumers should be careful when shopping. Consumers should give preference only to purchases marked with quality standards like BIS, ISI or Eggmark at a reasonable price, quality, guarantee or warranty. It is the duty of the customer to make sure that he behaves as a gentleman and honest person with the sellers or manufacturers through his dealings.

    

  Consumers should make an accurate or verbal representation or complaint against their genuine complaint to the officer of the concerned department orally or in writing.

  

  The customer should insist on getting a receipt for payment of bill or money for the goods or services purchased i.e. also for filling up the warranty card from the seller and insisting on getting the signature of the trader along with the coin of the shop.

    The customer should not make any compromise or compromise regarding the quality of the goods or the standards of safety of the goods in the purchase of the item.

The customer should buy only the quantity or number of items as per his requirement. Avoid unnecessary and false purchases from attractive advertisements or appearances or 'sales' and do not waste money. Check the weight approximately. In rickshaws or taxis, make the meter 'zero' and sit according to the price from meter to meter. When buying kerosene, it should be insisted to buy it only after the foam settles on the scales.

Weighing should be done only with the scales that are hanging exactly on the stand.

    

    News of compensation for physical, mental and financial loss due to negligence or lack of service in railways, banks, insurance, telephone, correctional or hospital services etc. can be prevented from being published in local TV channels, newspapers. Thus, consumer awareness and consumer education work It also becomes his duty to do.